Mission
Custom Protective Services (CPS) is a Tri-State operation that prides itself on customer satisfaction. CPS’ approach centers on our personnel being the cornerstone of our mission to service and professionalism. Achieving the highest level of customer satisfaction comes with hard work and paying attention to the details. We achieve the highest level of security and client satisfaction by following our three principles of quality:
- Superior Service and Accountability: It is our commitment to provide the highest level of security services while maintaining a focus on delivering outstanding customer service. CPS is dedicated to being accountable for meeting operating targets and improving service levels while providing unparalleled real time executive visibility and reporting.
- Disciplined Management Process: We employ a rigorous employee screening and training approach, a disciplined Compstat-style management system and an application of leading technology that delivers streamlined operations, improved operating controls, and better reporting systems that reduce turnover and re-training costs.
- Experienced Leadership: Our leadership, with its extensive background and experience in law enforcement, security and counter-terrorism will ensure the entire staff remains at the leading edge of security techniques. Our experience in contract administration and support operations ensures effective management, contract compliance and superior system visibility.
History
Custom Protective Services (CPS) was formed in 2006 and made an immediate impact on the security industry in the New York City area, providing quality security officers, and management to numerous class “A” office buildings in the metropolitan area. CPS quickly established ourselves as a company that put a premium on our clients, our people and quality of service. In 2007 our reputation had grown as had our business, causing us to expand to Connecticut, where we service over 1.6 million square feet of class “A” office space. CPS continues to grow with new offices recently opened in New Jersey. CPS has combined our extensive law enforcement/security background, disciplined management approach and operating experience to deliver a highly qualified team to provide unarmed and armed security and supervision.
CPS has recently partnered with John Cutter Investigations Inc. to offer a variety of additional services to our clients, including due diligence, background checks, investigations and surveillance.